Refund policy
Returns Policy
1. Eligibility for Returns
Returns are accepted within 14 days from the date of receipt.
Items must be in their original condition, unworn, unaltered, and with all tags still attached.
2. Process for Returns
To initiate a return, please contact us via our email with your order number and reason for return.
Once your return is approved, we will provide instructions on how to send back your items.
3. Shipping for Returns
As a small independent retailer, customers are responsible for paying the shipping costs for returning their item(s) at this moment in time.
We recommend using a trackable shipping service for extra assurance that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed by Fat Mooch immediately. This credit will automatically be applied to your original method of payment within a number of days.
5. Faulty Items
If the item you received is faulty, please notify us immediately upon receipt of the item.
Faulty items will be exchanged or refunded following our inspection of the item.
6. Contact Us
For more information about our Returns Policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at fatmoochsuppliers@gmail.com